The call log

The Calls page lists every inbound and outbound call, with who was on the line and what actually happened.

Finding a call

Search by phone, name or call ID. You can filter by:

• Dates (From and To).
• Direction: inbound, outbound or both.
• Result, like Booked, New lead, Transferred or Message taken.
• Connection: live now, connected, missed or not answered, or failed.
• Employee, and which of your lines it came in on.
• Show: real calls, practice calls, or both. Practice calls are hidden unless you choose to show them.

Sort by newest, oldest or longest.

Inside a call

Open a call to see:

• Summary: written from the call record, not by the AI.
• Transcript: what was said.
• Timeline: what happened, step by step.
• Actions: what your AI employee did, and what it created on the call, like a booking or a lead.
• Captured details: what the caller told it.
• Recording: calls aren't recorded. The transcript is what Nerro keeps.
• Diagnostics: technical details about the call.

Transcripts are kept for the period you choose in Privacy & data. After that, the transcript is deleted, but the call's date, length, outcome and summary stay.

Following up

On each call you can:

• Mark it as Open if someone still needs to act on it, like calling the person back, or as Done.
• Mark as spam.
• Rate the Lead quality: a good lead, or not a lead (like an existing customer, a vendor or a wrong number). Ratings show in Analytics.
• Block this number, offered once you mark a call as spam. Blocked calls never reach your AI employee or use minutes. Manage blocked numbers in Settings → Callers.