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Your AI phone employee, explained end to end: 22 articles in plain words, from your first employee to billing.
Updated · by the Nerro team
Start here
- What Nerro doesNerro gives your business an AI employee that answers your phone, books appointments, takes messages and hands callers to your team.
- Create your first AI employeeHiring an AI employee takes four steps: Your business, Meet your employee, Train it, and Turn it on.
- Going live and what it costsEvery account starts on a free trial. Plans from $49 a month will apply when billing switches on; nothing is charged before then.
Your AI employees
- The Setup tab: how your employee handles a callThe Setup tab shows how your AI employee handles a call, line by line. Change any line in place, or describe a change in a sentence.
- Training before real callsYour AI employee takes practice calls from pretend customers before it answers real ones. Here's what passing means and what blocks going live.
- Custom look-ups in your own systemA look-up lets your AI employee check your own system during a call, like an order's status. It only reads, and has firm limits.
- Voice, greeting and AI disclosurePick your AI employee's voice, language and speed, and edit its greeting. Every caller is told it's an AI and that the call is transcribed.
Answering calls
- Keep your number: forward calls to your AI employeeYou don't need a new number. Forward your existing business line to your AI employee with a code from your carrier, and turn it off any time.
- Phone numbersGet a US number for your AI employee, assign it, and see what each number is doing. Your plan includes a set number of them.
- Emergencies and handing off to your teamHow your AI employee handles emergencies, when it puts callers through to a person, and how to test your hand-off number.
Calls and follow-ups
- The call logThe Calls page lists every inbound and outbound call, with who was on the line, what happened, and the transcript.
- Approvals: refunds and discountsWhen a caller asks for something your AI employee can't decide alone, like a refund, the request waits for you in Approvals.
- Alerts and notificationsSee urgent calls, new leads, approvals and finished training under the bell and on your phone, and choose which ones are emailed.
Leads and outbound
- Lead sources and calling leads back fastSend leads from your website form or Follow Up Boss, and your AI employee calls them back within calling hours, with retries you control.
- Campaigns: calling a listHand an AI employee a list of people who agreed to hear from you. It checks every number, practices, then works the list in calling hours.
- Calling rules your AI employee always followsEvery outbound call follows the same rules: consent, 9 AM to 8 PM local time, at most 3 calls a day, no Sunday sales calls, and opt-out.
- Do-not-call listsYour own do-not-call list stops all calls to a number. For sales calls, upload the National Do-Not-Call Registry file every 31 days.
Connect your tools
Account
- Team members and rolesInvite teammates to help run your AI employees. Each has their own sign-in and one of four roles: owner, admin, member or viewer.
- Billing and usageWhere to see your plan, usage and invoices, how to set a limit on extra minutes, and how plan changes will work once billing is on.
- Privacy and your dataHow long call transcripts are kept, how Nerro uses outside AI companies, downloading a copy of your data, and closing your business.
Can't find it? Email support@nerro.si. A person replies within 24 business hours.
Put an AI employee on your line for 3 days.
Tell Nerro about your business. It builds and tests your AI employee, and you decide when it goes live.
Free for 3 days with up to 10 answered calls. No card. Then from $49 a month.