Alerts and notifications

Nerro tells you when something needs you. Everyone on your team sees alerts under the bell, and on their phone with the Nerro app.

What shows up

The Alerts page lists urgent calls, new leads, approvals and finished training, as they happen.

Email

In Settings → Notifications, choose which alerts are also emailed. Emails go to every owner and admin on the team, for the whole business.

Under Instant emails, choose one:

• What needs you: urgent calls, missed hand-offs, and leads that qualify or book.
• Everything: those, plus every new lead and message.
• Nothing: rely on the daily summary and the app.

Everything that isn't emailed right away waits for the Daily summary, which you can turn on or off.

Instant emails are quiet by default. They're built from what was actually saved, like a lead or a booking, never from what the AI said.

Usage emails

On a paid plan, owners and admins get an email when your call minutes reach 80% of your plan's included minutes, and another at 100%. If you set a limit on extra minutes and it's reached, owners and admins get an email too. Set that limit on your plan page.

Training

When a round of training finishes, it shows under the bell, so you don't have to keep the page open.