Maintenance calls that become Buildium requests.
A resident calls at 10 PM about a leaking pipe. By morning there's a request on their lease with the unit, the problem and when you can get in.
Free for 3 days with up to 10 answered calls. No card.
Nerro's AI employee answers your property line. When a current resident calls about a maintenance problem, it asks for the unit, the problem, permission to enter and the best time, then opens a resident request on their lease in Buildium with the call summary: the same request they'd make in Buildium's resident portal, made by phone.
How it works.
Uses your own Buildium API key; no app to install.
- Create a key in Buildium
- Settings → Developer Tools. Buildium's API comes with its Premium plan.
- Paste it in Connectors
- Nerro keeps the key encrypted.
- Resident calls
- It finds the resident on an active lease by the number they call from.
- Request on the lease
- With the problem, entry permission, best time and the call summary.
- Urgent first
- A burst pipe or no heat can transfer to your on-call number.
- Everyone else
- Prospects and vendors get answers and messages as usual.
When it stays manual.
Where the other option is the better choice.
- Callers who aren't on an active lease: their message comes to you in Nerro and by email instead.
- Other property software (AppFolio, Yardi, Rent Manager): not connected yet.
- Anything life-threatening: residents are told to call 911 first.
Questions, answered.
Something else? Ask us.
Does it need Buildium's Premium plan?
Buildium's API comes with its Premium plan, so yes.
What if the resident calls from another number?
If the number doesn't match a resident on an active lease, the details come to you as a message instead.
Can it take showing requests too?
Yes, prospects can ask about units and book showings on the same line.
Does it work with AppFolio or Yardi?
Not yet. Requests still arrive in Nerro and your email.
Is my Buildium key safe?
It's stored encrypted and used only to find residents and open their requests.
What does the request include?
The problem, permission to enter, the best time and the call summary, on the resident's lease.
What about calls at night?
It answers at any hour. Urgent problems can transfer to your on-call number; the rest wait as requests.
Nerro is not an emergency service and does not replace 911. Buildium is a trademark of its owner. Nerro isn't affiliated with or endorsed by Buildium.
Put an AI employee on your line for 3 days.
Tell Nerro about your business. It builds and tests your AI employee, and you decide when it goes live.
Free for 3 days with up to 10 answered calls. No card. Then from $49 a month.