Maintenance and leasing calls, handled day and night.
Residents call when the sink leaks at 10 PM. Prospects call while your leasing agent is on a tour. Both expect an answer.
Free for 3 days with up to 10 answered calls. No card.
For property managers, Nerro's AI takes maintenance requests (unit, problem, permission to enter and the best time) and opens a ticket, sends true emergencies like no heat, no water or flooding to your on-call number (for a gas smell it tells the caller to get out and call 911 first), and answers prospects' questions and books tours from the listing details you provide. It doesn't screen applicants or decide who can rent.
Two lines, one employee each.
Set up from Nerro's property management templates.
- Maintenance line
- Opens a ticket with the unit, the problem, permission to enter and the best time. With Buildium connected, it becomes a request on the resident's lease.
- Emergencies
- No heat or water, flooding or a lockout go to your on-call number. For a gas smell it tells the caller to get out of the building and call 911 first, then alerts your on-call. If no one answers, the details are saved and you're emailed at once.
- Leasing line
- Answers questions from your listing and policy details and books tours.
- Fair housing
- It's instructed to answer every caller from the same information and not to ask about or comment on protected traits or who lives in an area. Review its transcripts; fair housing compliance stays with you.
Where people stay essential.
Where the other option is the better choice.
- The repair itself: an AI can take the request, not fix the leak.
- Disputes, late rent conversations and anything about a resident's tenancy.
- Applications and screening decisions.
What the research says.
Only figures we could trace to the original source.
In a January 2026 survey of 3,002 US renters, 66% wanted a phone call for an emergency; for routine matters they preferred email (51%) or text (43%). Maintenance was the strongest driver of renter satisfaction. Survey by AppFolio, which sells property management software.
Source: AppFolio 2026 Renter Preferences Report (as published by Stacker)
Questions, answered.
Something else? Ask us.
Can an AI take maintenance requests?
Yes. It asks for the unit, the problem, permission to enter and the best time, and opens a ticket. With Buildium connected, the ticket becomes a request on the resident's lease.
How does it handle emergencies?
No heat, no water, flooding or a lockout go to your on-call number. For a gas smell it tells the caller to get out of the building and call 911 first, then alerts your on-call. If the transfer can't connect, it saves the details and emails you straight away.
Does it work with my property software?
Buildium connects today. Other systems aren't connected yet; requests still arrive in Nerro and your email.
Can it book tours?
Yes, into its schedule or Google Calendar, from the availability you set.
Does it screen applicants?
No. It answers questions from your listing and policies and books tours. Screening and decisions stay with you.
What about fair housing?
It's instructed to answer every caller from the same information and not to ask about protected traits such as race, religion, disability or family status. Review its transcripts. You're responsible for fair housing compliance in what you tell it and how you use it.
Can it call residents or prospects back?
It can call back prospects who asked to be called, with the paid plans, which open when billing switches on at launch, within calling-hour rules.
Nerro answers using information you provide and follows your instructions. You're responsible for compliance with fair housing laws. Nerro does not screen applicants. Nerro is not an emergency service and does not replace 911.
Put an AI employee on your line for 3 days.
Tell Nerro about your business. It builds and tests your AI employee, and you decide when it goes live.
Free for 3 days with up to 10 answered calls. No card. Then from $49 a month.