Refund and Cancellation Policy

The trial lasts 3 days, needs no card, and never turns into a paid plan on its own. There is nothing to cancel and nothing to refund.

Cancel at any time in Billing, online, in a few clicks. Your plan keeps working until the end of the month you've paid for and isn't renewed after that. We don't refund part of a month, except where the law requires it.

What happens to a phone number Nerro provided, and to your data, is in the Terms of Service and the Privacy Policy.

• Upgrading: you pay the difference for the days left in the month, at the time of the change. If that payment fails, nothing changes.
• Downgrading: the difference for the days left becomes credit on your account and comes off your next invoices. It isn't paid back to your card.

Your renewal date stays the same either way.

If a renewal payment fails, your AI employees keep answering calls for 7 days while you update your card in Billing. After that they stop answering until the payment goes through. Nothing is deleted.

If your account uses call credit:

• Credit from your plan is your plan's included minutes. It starts fresh each month, doesn't carry over, and isn't refunded.
• Credit you add doesn't expire while your account is open, and it isn't refunded, including when it's unused, except for a mistake below or where the law requires it.
• Bonus credit that came with a purchase isn't refundable. If a purchase is refunded, the same share of its bonus is removed.
• Auto top-up and monthly credit only run if you switched them on and agreed to the amounts shown. Turn them off at any time in Billing; they stop at once. A top-up charged after you asked us to stop is refunded in full.

If we charged you twice, charged the wrong amount, charged you after you cancelled or turned a top-up off, or made a charge you didn't authorize, we refund it in full, including its tax.

Email support@nerro.si from your account's email address with what you'd like refunded. We reply within 24 business hours. Refunds go back to the original payment method and usually show up within 5 to 10 business days, depending on your bank.