The 2 AM call is sent to your on-call tech.
Emergency calls are the jobs that pay the most and the calls most likely to come when no one's at the desk.
Free for 3 days with up to 10 answered calls. No card.
Nerro's AI recognizes the urgent signs for your trade, like a burst pipe, no heat or a lockout, and sends the call to your emergency number. For dangerous signs, like a gas smell or a carbon monoxide alarm, it tells the caller to get out of the building and call 911 first. If your on-call line doesn't connect, it takes the address and details and emails you straight away. It's not an emergency service and doesn't replace 911.
How it handles an urgent call.
Set once, applied on every call.
- Recognizes the signs
- Each trade has its own urgent signs, and you can add yours.
- Safety first
- For a gas smell, a CO alarm, or sparking and smoke, it tells the caller to get everyone out and call 911 from outside before anything else.
- Gets it to a person
- Transfers to your emergency number, with a short intro for your tech.
- Checks the address
- Confirms the address is in your service area.
- Never stuck
- If the transfer can't connect, it saves the details and you're emailed straight away.
Where people do the real work.
Where the other option is the better choice.
- The repair: an AI gets the job to you, it doesn't dispatch a truck by itself.
- Triage that needs a trained ear, like judging whether a leak can wait.
- Real danger: callers should call 911, and the AI tells them to.
What the research says.
Only figures we could trace to the original source.
"If you suspect CO poisoning, get outside to fresh air immediately, and then call 911."
Questions, answered.
Something else? Ask us.
Can an AI handle emergency plumbing or HVAC calls?
It can answer them, recognize the urgent ones and get them to your on-call number, or take the details and alert you. The repair, and real danger, need people.
What does it tell someone who smells gas?
To get everyone out of the building and call 911 from outside.
Does it dispatch my technician?
It transfers the call to your emergency number. If that doesn't connect, it saves the job details and emails you straight away. It doesn't schedule trucks in dispatch software yet.
Can I set different numbers for emergencies?
Yes: an emergency number for urgent calls and a routine number for the rest.
Does it charge callers an emergency fee?
It can tell callers your after-hours fee if it's in your pricing notes. It's instructed never to ask for or repeat card numbers.
Which trades does it know?
Plumbing, HVAC, electrical, roofing, locksmiths, appliance repair, pest control, cleaning and landscaping each have their own urgent signs.
Is it an emergency service?
No. It answers your business line. Anyone in danger should call 911, and it tells them so.
Nerro is not an emergency service and does not replace 911. For a gas smell, carbon monoxide or fire, callers are told to get out and call 911 first. A transfer connects to the number you set; whether someone answers depends on that line.
Put an AI employee on your line for 3 days.
Tell Nerro about your business. It builds and tests your AI employee, and you decide when it goes live.
Free for 3 days with up to 10 answered calls. No card. Then from $49 a month.